Shipping Rates & Return Policy

Destination: Canary Islands

Approximate delivery time: Between 24 hours and 72 hours after receipt of invoice confirmation

Shipping costs: 10-20€ approximately

Purchases can be exchanged or returned within 15 calendar days of invoice. MACYS DIGITAL reserves the right to invest the necessary time in the technical review before accepting exchanges or returns.

Returns will be made in the same shop where the purchase was made, and in the same form of payment, with the original invoice and, where applicable, the corresponding dataphone receipt being obligatory. If the purchase was made using the services of the MACYS DIGITAL online shop, the customer can make the return by going to the MACYS DIGITAL shop or by sending an email to info@macysdigital.com.

APPLE’S TERMS AND CONDITIONS OF RETURNS AND EXCEPTIONS

  • Apple products, once unsealed, cannot be exchanged or returned.
  • All other products must be unused, their packaging, accessories and instructions must be in perfect condition.
  • Purchased software, once unsealed, is exempt from return.
  • Products that require contact use, such as headphones, watches and others that maintain direct and sustained contact with the user’s skin, are exempt from exchange or return for reasons of hygiene.
  • Returns will not be accepted for items that have been ordered customised to order, such as custom assembled computers, consumables and personalised products.
  • Returns will be made by post or courier, and the product or products must be sent in perfect condition with their original packaging and sealed to the following address:

MACYS DIGITAL
AVENIDA LAS AMERICAS
CC PARQUE SANTIAGO 3, TIENDA 165-166-167
38650 ARONA, TENERIFE, ESPAÑA
TEL: 603116005

The customer shall bear the cost of returning the product and returns will not be accepted at the customer’s expense. carriage paid, in the only case that the company will assume this cost will be when the return is due to an error in the model is due to an error in the model, colour or format of the product.

Conditions of purchase

1.MACYS DIGITAL AND ITS PRODUCTS

We will use reasonable efforts to ensure that information relating to the products is accurate and up to date. However, we do not warrant the absence of inadvertent or unintentional errors in the description and/or price of the Products, nor the inadvertent errors in the description and/or price of the products, nor the continued availability of the products when you wish to place an order to purchase them. The materials contained on our Website should not be taken as a statement or representation in relation to the products.

Any images, illustrations and descriptions of the products are included for information purposes only and you should contact us using the contact information using the contact information listed in the “Contact Us” section if you require any additional
information about the products. We reserve the right to change, at any time and without prior notice, the information relating to the Products appearing on our Website, including, without limitation, price information limitation, information regarding prices, description and availability of the products. However, changes to the price, availability or description of the products will not affect orders. Products will not affect orders that you have submitted and that have already been accepted by us in accordance with the accepted by us in accordance with Clause 2 below.

The foregoing shall not affect your statutory rights.

2. PURCHASING PROCESS

In order to make purchases on Macys Digital, the user must be of legal age and be in full capacity to contract, according to Spanish legislation.

Likewise, it will be necessary to create a user profile on our website. The data that will be required for the registration of your profile will only be those strictly necessary to manage your purchases. For more information about data processing, you can visit
our privacy policy.

To purchase an item, you must select it and add it to your shopping cart, you can choose as many products as you wish. At the end of your selection, you must confirm your shipping information and choose your preferred payment method.

Once the transaction is complete, you will receive an email confirming the transaction. In it you will find the information relating to the product you have purchased, the method of of delivery, the delivery time and the invoice will be attached detailing: the price of the product, the shipping costs and the the price of the product, the shipping costs and the taxes applied.

3. PRICES

Macys Digital. keeps the prices of all its products up to date. The price that will be applied to your purchases, will be the one that appears at the time of selecting the product. Unless there is a computer error.

Next to the photo of each of our products, you will find the description of the product, and the final price to pay (taxes included). In the invoice that we will send you by email, will be reflected in detail: the cost of the article, the cost of shipping and taxes applied.

4 PAYMENT METHODS

Macys digital offers several payment methods to facilitate your shopping experience in our online shop. You can choose to pay for your purchases between:

Very secure payment method that we recommend,
Bank transfer

Credit card
The means of payment made available have been chosen to provide the greatest possible security during the transaction. The payment gateway of the bank we work with has its own security certificates.

Product guarantees
In accordance with the provisions of Royal Legislative Decree 1/2007, all products for sale on MACYSDIGITAL.com are guaranteed for 2 years, except in exceptional cases where it may be of a different duration.

Defective products
In the event of a defective product, MACYS DIGITAL will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which will be free of charge for the user. MACYS DIGITAL shall be liable for non-conformity within two years of delivery. In order to speed up the process, it would be advisable to inform MACYS DIGITAL as soon as possible of said non-conformity.

The consumer can complain when the product does not conform to the contract:

The purchased good does not conform to the description made by the seller.

The purchased good is not suitable for the uses for which consumer goods of the same type are normally intended.

It is not suitable for the special use which would have been required by the consumer and which the seller has accepted. It does not present the expected quality and performance, especially taking into account the public statements (advertising, brochures, labelling, etc.) on its specific characteristics made by the seller or the manufacturer.

The consumer and user has the right to:
Repair or replacement. The consumer and user can choose between repair or replacement, unless one of the two options is impossible or disproportionate. The more expensive of the two options shall be considered disproportionate. Non-fungible goods (when they are of a specific nature) and second-hand goods cannot be replaced. Both repair and replacement must be carried out within a reasonable time and completely free of charge for the consumer.

NOTE: Nowadays there are many manufacturers who directly manage the breakdowns/defects/incidents produced in their products in order to provide a quality after-sales service and reduce the time. In these cases, MACYS DIGITAL will always indicate the instructions on how it should be managed in order to facilitate the management.
Price reduction or termination of the contract. These shall be applicable when the consumer and user cannot demand the repair or replacement and in cases where it has not been carried out within a reasonable period of time or without major inconvenience to the consumer and user. The cancellation shall not be applicable when the lack of conformity is minor.

Cancellation of warranties

The warranty may be void for the following reasons:

Incorrect use, manipulation or maintenance by the Customer of the equipment, multimedia kit, component or peripheral.

Software problems and/or viruses.

Components burnt by electrical overloads or overcurrents.

Broken or damaged components subjected to impact.

Improper repair, modification or extension of equipment by the customer.

Deterioration, removal or concealment, by the customer, of the MACYSDIGITAL.com or manufacturer’s warranty label on all products (including those forming part of an equipment, multimedia kit or semi-equipment) manufactured or distributed by MACYSDIGITA.com.

In short, any damaged material or material with obvious signs of tampering will not be accepted.

The warranty does not cover

The warranty does not cover defects caused by improper use of the product. In such cases, the consumer is responsible for repairing the product. They are therefore excluded from the warranty:
Defects and deterioration caused by external events, accidents, mainly electrical, by wear and tear and by use not in accordance with MACYS DIGITAL’s instructions.

Products modified or repaired by the customer, or any other person not authorised by MACYS DIGITAL, as well as products subject to a specific support contract.
Incorrect software/hardware configuration, by the customer, of equipment, components or peripherals. Incorrect software/hardware configuration or equipment failure caused by a component not supplied by MACYS DIGITAL and incorporated by the customer.

Infection of computer viruses, by the customer, in equipment, hard disks or driver diskettes or additional software.

These warranty conditions do not affect the consumer’s legal rights according to the applicable legislation.
Optical media (CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW) are not covered by the warranty once the packaging or case has been opened or unsealed. Only optical media whose packaging has not been opened can be returned at the customer’s expense.

Replacement of an irreparable product.

If the product is considered irreparable, cannot be repaired or the cost of repair is disproportionate to its value, it will be replaced by another similar product. If the latter is not possible, we will offer you a product with identical or superior characteristics.

The replacement of your product will terminate your sales contract and warranty extensions, if any, because when you purchase your new product, it will benefit from a new contract as a new purchase.
Processing of the warranty

The consumer and user will be able to process the warranty by contacting Macys Digital by any of the means specified in the Contact section. However, there are certain manufacturers that directly manage the breakdowns/defects/incidents produced in their products in order to offer a quality after-sales service and reduce the time required. In this case, the customer can choose to take or send the defective product directly to the manufacturer’s SAT, generally at no cost to the customer.

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